Hi @lesyndrome,
I have queued a GPU job for over an hour now and as a brand new user I don't know if that's normal or not 
I'm sorry for the bad experience. Usually, the queue should be automatically resolved in 10 minutes, the time requested to auto-scale process to spin up new machines. Longer queue time is definitively a symptom that something is not working as expected. In this case, please reach us out at support@floydhub.com
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I've shared this issue with the Dev Team to investigate, We will update you as soon as possible.
FYI you can also inspect the status page to check the main functionalities of the service.
UPDATE
We have just released a fix for this. You shouldn't wait longer than 5-10 minutes when your GPU job/workspace will hit the queue, if not the case please reach us out.
Hope that helps.