[RESOLVED] Workspace shows a blank screen

godatplay 2018-12-14 06:35:47 UTC #1

The first workspace I created, which is based on a Github repo, only shows a blank screen while running. Sometimes it is either completely blank, or sometimes I see the intro of the Jupyter loading animation and then the logo centered on a blank background.

When it is shutdown, I see the filesystem based on the repo, which from first glance seems to have been set up correctly.

I have been unable to actually use your service as a result. Has anyone else seen this issue? I'm on Firefox 63.0.3 and Windows 10.

redeipirati 2018-12-14 10:51:51 UTC #2

Hi @godatplay,

I have been unable to actually use your service as a result. Has anyone else seen this issue? I'm on Firefox 63.0.3 and Windows 10.

Are you behind a proxy or firewall? Are you using any kind of ad blocker, javascript blocker or blocking 3rd party cookie?

godatplay 2018-12-14 15:57:54 UTC #3

Hi, yes I'm blocking 3rd party cookies like any reasonable web browser would.

Does FloydHub use 3rd party cookies? If so, do I need to add it to my exception list in order to use it? Can you point me to a list of the 3rd party cookies that you use?

And finally, it is possible to get my quotas reset? I did not find this information in your docs, neither in the Quick Start, Tutorial, nor Workspace guide (I'll add a feature request for that and something else here shortly).

godatplay 2018-12-14 16:41:45 UTC #4

I added FloydHub to my list of exception for 3rd party cookies, and then was able to load a Workspace. So for now I'll assume the former caused the latter. Thanks for your help!

Although I remain concerned about your lack of transparency with regards to 3rd party cookies, especially with the entire service failing to load without them without any UX feedback on it.