Workspace stuck in shutdown state for 7+ hours [Solved]

condog101 2019-04-26 07:10:43 UTC #1

Hi, after running out of credits on an instance, my workspace has been 'shutting down' for 7+ hours. After buying more credits, I am still unable to access or use this workspace. Does anyone have any ideas how to remedy this?

redeipirati 2019-04-26 09:11:10 UTC #2

Hi @condog101,

Thanks for reporting this, I've just shared the issue with the Dev Team to investigate, we will update you asap.

octopanda4 2020-08-08 23:44:50 UTC #3

I'm having the exact same issue -- does anyone have a fix yet?

redeipirati 2020-08-09 06:48:36 UTC #4

Hi @octopanda4,

Can you please share with us your Workspace link via support so we can investigate?

octopanda4 2020-08-11 04:49:48 UTC #5

https://www.floydhub.com/octopanda4/workspaces/run_FRm7CuvLMLRtQoqmFHaxen68

https://www.floydhub.com/octopanda4/workspaces/run_frD7WwcJC6RdcAEpuednn4oJ

They're these two workspaces^^

Thank you!

redeipirati 2020-08-13 16:01:03 UTC #6

Hi @octopanda4,

Fixed. You should now be able to resume your workspaces. Let us know if it's not the case.